Terms and conditions

Our website is maintained for your personal use and viewing. Access and use by you of this site constitutes acceptance by you of these terms and conditions that take effect from the date of first use.

Disclaimer 

The Youth First website and material in relation to Youth First information, products or services (or third party information, products or services), are provided ‘as is’, without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. 

We do not warrant that the functions contained in the material held in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of the Youth First website. 

Privacy statement 

Introduction

Youth First is registered as a ‘data controller’ under the Data Protection Act as we collect and process personal information about you.

We process and hold information your information in order to provide public services. This notice explains how we use and share your information. Information may be collected on a paper or online form, by telephone, email, CCTV or by a member of our staff, or one of our partners.

Why do we collect information about you?

  • deliver Youth First services
  • confirm your identity to provide some services
  • contact you by post, email or telephone
  • understand your needs to provide the services that you request
  • understand what we can do for you and inform you of other relevant services and benefits
  • obtain your opinion about our services
  • update your customer record
  • help us to build up a picture of how we are performing at delivering services to you and what services people need.

We may not be able to provide you with a product or service unless we have enough information, or your permission to use that information.

We will process your information for the following purposes

  • for the service you requested, and to monitor and improve our performance in responding to your request
  • to allow us to be able to communicate and provide services and benefits appropriate to your needs.
  • to ensure that we meet our legal obligations
  • where necessary to protect individuals from harm or injury
  • to allow the statistical analysis of data so we can plan the provision of services.

We will not pass any personal data on to third parties, other than those who either process information on our behalf, or because of a legal requirement, and will only do so, after we have ensured that steps have been taken to protect the data.

We will not disclose any information that you provide ‘in confidence’ to us, to anyone else without your permission, except in the few situations where disclosure is required by law, or where we have good reason to believe that failing to share the information would put a person at risk. 

We may process your information overseas using web services that are hosted outside the European Economic Area, but only with data processing agreements that meet our obligations under the Data Protection Act.

Information sharing

We may need to pass your information to other people and organisations that provide services. These providers are obliged to keep your details securely, and use them only to fulfil your request. If we wish to pass your sensitive or confidential information onto a third party, we will only do so once we have obtained your consent, unless we are legally required to do so.

We may disclose information to other partners where it is necessary, either to comply with a legal obligation, or where permitted under the Data Protection Act, e.g. where the disclosure is necessary for the purposes of the prevention and/or detection of crime.

Where we need to disclose sensitive or confidential information such as medical details to other partners, we will do so only with your prior explicit consent or where we are legally required to.

We may disclose information when necessary to prevent risk of harm to an individual.

At no time will your information be passed to external organisations for marketing or sales purposes or for any commercial use without your prior express consent.

Emails

If you email us we may keep a record of your email address, as well as your email for our records. For security reasons we will not include any confidential information about you in any email we send to you. We would also suggest that you keep the amount of confidential information you send to us via email to a minimum and use our secure online services or by post.

Website

If you are a user with general public access, our website does not store or capture personal information, but merely logs a number called your IP address which is automatically recognised by the system. 

The system will record personal information if you:

  • subscribe to or apply for services that require personal information,
  • contact us and leave your details for us to respond.

We employ cookie technology to help log visitors to our web site. A cookie is a string of information that is sent by a web site and stored on your hard drive or temporarily in your computer’s memory. The information collected is used for the administration of the server and to improve the service provided by the web site. Cookies provide an audit trail of your browsing history, you can reject the use of cookies but you may be asked for information again, e.g. to participate in a survey. Further information and how to block cookies is located on our cookie page

This statement only covers the Youth First website maintained by us and does not cover other websites linked from our site.

How we protect your information

Our aim is not to be intrusive, and we won’t ask irrelevant or unnecessary questions. The information you provide will be subject to rigorous measures and procedures to make sure it can’t be seen, accessed or disclosed to anyone who shouldn’t see it.

We will not keep your information longer than it is needed or where the law states how long this should be kept. We will dispose of paper records or delete any electronic personal information in a secure way.

Your rights

The Data Protection Act requires Youth First to ensure that any information we hold about you is correct. There may be situations where you find the information we hold is no longer accurate and you have the right to have this corrected.

You have the right to request that Youth First stop processing your personal data in relation to any service, however, this may affect service delivery to you. 

Where possible we will seek to comply with your request but we may be required to hold or process information to comply with a legal requirement.

Please contact the service to exercise any of these rights, or if you have a complaint about how your information has been used.

You are legally entitled to request access to any information about you that we hold and a copy can be requested. 

Intellectual property

The names, images and logos identifying Youth First are marks of the organisation. Copying of our logos and / or any other third party logos accessed via this website is not permitted without the express permission of the relevant copyright owner. 

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the internet. Therefore, we cannot accept responsibility for any loss, disruption or damage for your data or computer system which may occur while using material derived from this website.