Data Protection Policy

The information that follows is our Data Protection Policy. We also have two further policies for:


1. Introduction

This policy falls under our group of policies in agreement with current relevant legal guidelines of GDPR: 

  1. Data Protection Policy – general 
  2. Data Privacy Policy-  users service 
  3. Data Privacy Policy – users of website, social media and digital marketing
  4. Data Privacy Policy-  staff
  5. Data Privacy Policy information security
  6. Information Security - Incident Management Policy
  7. Information Security - Lifecycle Policy



The organisation is committed to being transparent about how it collects and uses the personal data of its workforce, and to meeting its data protection obligations. This policy sets out the organisation's commitment to data protection, and individual rights and obligations in relation to personal data.

This policy applies to the personal data of service users and their parent/guardians, referred to as service-related personal data. It applies to the personal data of job applicants, employees, workers, contractors, volunteers, interns, apprentices and former employees, referred to as HR-related personal data. It also applies to the personal data gathered from members of our advocacy and fundraising group “Friends of Youth First”, referred to as fundraising-related personal data. Each of these groups will be provided with a Privacy Notice explaining their own rights as regards this Policy.

The organisation has appointed Suresh Kumar, Data Officer, as the person with responsibility for data protection compliance within the organisation. They can be contacted at Questions about this policy, or requests for further information, should be directed to them.



"Personal data" is any information that relates to an individual who can be identified from that information. Processing is any use that is made of data, including collecting, storing, amending, disclosing or destroying it.

"Special categories of personal data" means information about an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation and biometric data.

"Criminal records data" means information about an individual's criminal convictions and offences, and information relating to criminal allegations and proceedings.


Data protection principles

The organisation processes personal data in accordance with the following data protection principles:

The organisation tells individuals the reasons for processing their personal data, how it uses such data and the legal basis for processing in its privacy notices. It will not process personal data of individuals for other reasons.

Where the organisation processes special categories of personal data or criminal records data to perform obligations or to exercise rights in employment law, this is done in accordance with a policy on special categories of data and criminal records data.

The organisation will update any out of date personal data promptly if an individual advises that their information has changed or is inaccurate.

HR-related personal data gathered during the employment, worker, contractor or volunteer relationship, or apprenticeship or internship is held in the individual's personnel file (in hard copy or electronic format, or both), and on HR systems. 

Service-related personal data is gathered using a hard-copy registration form. It is also uploaded to our fully GDPR compliant data management system Views, run by our data processor Substance. Their own data protection policies can be found here: Substance Substance -

The periods for which the organisation holds personal data are contained in its privacy notices to individuals.

The organisation keeps a record of its processing activities in respect of personal data in accordance with the requirements of the General Data Protection Regulation (GDPR).


Individual rights

As a data subject, individuals have a number of rights in relation to their personal data.

Subject access requests

Individuals have the right to make a subject access request. If an individual makes a subject access request, the organisation will tell them:

The organisation will also provide the individual with a copy of the personal data undergoing processing. This request is made electronically, unless is agreed otherwise.

If the individual wants additional hard copies, the organisation will charge a fee, which will be based on the administrative cost to the organisation of providing the additional copies.

To make a subject access request, the individual should send the request to

The organisation needs to ask for proof of identification before the request can be processed. The organisation will inform the individual the needs to verify their identity and the documents it requires.

The organisation will normally respond to a request within a period of one month from the date it is received. In some cases, such as where the organisation processes large amounts of the individual's data, it may respond within three months of the date the request is received. The organisation will write to the individual within one month of receiving the original request to tell him/her/they if this is the case.

If a subject access request is manifestly unfounded or excessive, the organisation is not obliged to comply with it. Alternatively, the organisation can agree to respond but will charge a fee, which will be based on the administrative cost of responding to the request. A subject access request is likely to be manifestly unfounded or excessive where it repeats a request to which the organisation has already responded. If an individual submits a request that is unfounded or excessive, the organisation will notify them that this is the case and whether or not it will respond to it.

Other rights

Individuals have a number of other rights in relation to their personal data. They can require the organisation to:

To ask the organisation to take any of these steps, the individual should send the request to

Young people’s personal data is held for the duration of the time that the young person uses the service, plus a period of three years.


Data security

The organisation takes the security of personal data seriously. The organisation has internal policies and controls in place to protect personal data against loss, accidental destruction, misuse or disclosure, and to ensure that data is not accessed, except by employees in the proper performance of their duties. 

Where the organisation engages third parties to process personal data on its behalf, such parties do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.


Impact assessments

Some of the processing that the organisation carries out may result in risks to privacy. Where processing would result in a high risk to individual's rights and freedoms, the organisation will carry out a data protection impact assessment to determine the necessity and proportionality of processing. This will include considering the purposes for which the activity is carried out, the risks for individuals and the measures that can be put in place to mitigate those risks.]


Data breaches

If the organisation discovers that there has been a breach of personal data that poses a risk to the rights and freedoms of individuals, it will report it to the Information Commissioner within 72 hours of discovery. The organisation will record all data breaches regardless of their effect.

If the breach is likely to result in a high risk to the rights and freedoms of individuals, the organisation will tell affected individuals that there has been a breach and provide them with information about its likely consequences and the mitigation measures it has taken.


International data transfers

The organisation will not transfer personal data to countries outside the EEA.


Employee responsibilities

Employees are responsible for helping the organisation keep their personal data up to date. Individuals should let the organisation know if data provided to the organisation changes, for example if an individual moves house or changes his/her bank details.

Employees may have access to the personal data of other employees and of our service users in the course of their employment, contract, volunteer period, internship or apprenticeship. Where this is the case, the organisation relies on individuals to help meet its data protection obligations.

Employees who have access to personal data are required:

Failing to observe these requirements may amount to a disciplinary offence, which will be dealt with under the organisation's disciplinary procedure. Significant or deliberate breaches of this policy, such as accessing employee or customer data without authorisation or a legitimate reason to do so, may constitute gross misconduct and could lead to dismissal without notice.



The organisation will provide training to all individuals about their data protection responsibilities as part of the induction process [and at regular intervals thereafter].

Individuals whose roles require regular access to personal data, or who are responsible for implementing this policy or responding to subject access requests under this policy, will receive additional training to help them understand their duties and how to comply with them.


Third-party contracts with processors

Organisations commonly rely on data processors (third parties that process personal data on behalf of another organisation) in the employment context, for example in relation to payroll or occupational health services. Under the GDPR, organisations must use only processors that implement appropriate technical and organisational measures to protect the rights of data subjects.

Relationships between Youth First and all data processors are governed by a contract that sets out: